Contact Us

Jellycat’s London team is committed to offering reliable support to anyone who needs help, information, or clarification about our products or services. Our office operates on a weekday schedule, with staff available from Monday to Friday between 9:00 a.m. and 5:00 p.m. UK time. During these hours, customers are welcome to call us at (385) 437-2832, where our trained representatives handle each inquiry personally. Whether you are curious about a specific item, need help resolving an issue with your order, or simply want guidance before making a purchase, our customer service specialists are prepared to assist with patience and care.

For customers who prefer to write rather than call, we offer several convenient ways to get in touch. You may choose to complete our online contact form or send an email to jellycatofficial@outlook.com. These channels are monitored throughout the day by our support staff, who make it a priority to respond as quickly and thoroughly as possible. Written messages allow you to explain your questions in detail, and our team will always take the time to provide clear, thoughtful responses. Whether the topic is product availability, collection details, order adjustments, or general brand information, we strive to give every message the attention it deserves.

If you need to send traditional mail or prefer written correspondence through the postal service, our office can also be reached at the following address: Jellycat Ltd, Westworks Building, 195 Wood Lane, London, W12 7FQ. Letters from customers are always welcomed, whether they include comments about recent purchases, reflections on your shopping experience, or suggestions on how we might continue improving. Feedback sent by post is reviewed with care, as these insights help us refine our offerings and enhance the overall Jellycat experience for everyone.

Individuals who require guidance regarding privacy matters, data handling, or policies connected with personal information may address their concerns to our Legal Department at the same London location. Our legal staff examines every question related to privacy practices and works to ensure that our explanations remain transparent and easy to understand. Their goal is to help you feel confident about how your information is used, stored, and protected.

We also welcome communication from influencers, creative partners, and content creators who wish to explore collaboration possibilities with our PR team. Those interested in partnership opportunities are encouraged to write to jellycatofficial@outlook.com and include an electronic press kit along with relevant information about social media platforms, audience reach, engagement insights, and any additional background that may help us understand your work. We review proposals with care and look forward to building meaningful relationships with creators whose style and values complement the spirit of our brand.

Across every communication channel—phone, email, online form, or post—we aim to deliver timely, sincere, and helpful responses. We believe that open communication strengthens our connection with customers and partners around the world. Your questions, ideas, and feedback help shape the continued growth of Jellycat, and our team is committed to making each interaction warm, accessible, and genuinely supportive.