Privacy Policy

Jellycat places great importance on maintaining the confidentiality and safety of any personal information you choose to share with us. We understand that trust is essential when you engage with our products, explore our websites, or communicate with our teams, and for that reason we make the protection of your data a core part of how we operate. Whenever you provide information such as your name, address, or contact details, we handle it with care and in accordance with strict internal standards designed to promote fairness, clarity and security. Our intention is to offer dependable service while being transparent about the ways in which your information is used.

Responsibility for the management of personal information lies with Jellycat Limited and the wider Jellycat Group, together forming the corporate structure that oversees all aspects of data handling. This Privacy Notice applies universally, regardless of your location or the manner in which you interact with us. It covers personal information collected through online channels such as our websites and digital tools, as well as data gathered through offline interactions. For the purposes of UK and EU data protection laws, Jellycat Limited and Jellycat Inc. act as the official data controllers who determine how your information is processed and for what reasons.

This document explains how Jellycat Limited obtains and manages personal information in connection with the products you buy, the services you use, or the communications you choose to receive from us. Jellycat Limited is listed on the UK Information Commissioner’s Office Data Protection Register under the reference number ZA003379. Anyone seeking clarification or wishing to raise concerns about this Privacy Notice may contact us in writing at our London office, located at Westworks Building, 195 Wood Lane, London, W12 7FQ. You may also reach our appointed Data Protection Officer at Heward Mills Ltd., 77 Farringdon Road, London, EC1M 3JU, or contact them by telephone at (385) 437-2832 or by email at officialjellycat@gmail.com.

Because privacy laws evolve and business practices change, this policy may be updated from time to time. On occasions where amendments are significant, we may notify you by email, but we recommend reviewing this notice periodically to stay informed about how your information continues to be managed.

The types of information we collect vary depending on how you interact with us. Identity information may include your name, preferred title, gender, and the organisation you represent, if applicable. Contact details may include email addresses, delivery addresses, or telephone numbers. When you make a purchase, we may process financial information such as payment card data or transaction records so that your order can be completed securely. We also collect behavioural data, which refers to your browsing activity, patterns of engagement with our platforms, and interactions with our communications. Technical information such as browser type, device settings, IP address, and the timing of your visits helps us ensure our digital services operate efficiently and in line with user needs.

Your preferences and interests may form part of your profile data, which helps us tailor your experience and better understand how you interact with the products or services we offer. Marketing and communications data reflects the choices you make regarding receiving promotional materials from us. If you engage with our recruitment processes, we may also handle employment-related details such as your qualifications, experience, and right to work documentation.

We gather personal information using several methods. Direct collection occurs when you make a purchase, submit a form, communicate with our teams, or provide voluntary feedback. Automated tools, including cookies and similar tracking technologies, assist us in understanding technical performance, navigation habits, and overall service usage. In some cases, we receive additional personal information from external sources such as analytics partners, payment service providers, public databases, media reports, or information available on social platforms.

Through this policy we aim to offer clear insight into the types of information we collect, the purposes behind its use, and the steps we take to protect it. Our goal is to ensure that your interactions with Jellycat — whether practical, exploratory, or creative — are supported by a privacy framework that is secure, responsible, and easy to understand.